Refund policy

All sales are final. We do not accept returns, exchanges or cancellations once an order has been placed.

Seeds are a living, perishable product. Once a packet leaves us we have no way to know how it has been stored, and heat or damp will ruin viability within days. For that reason we cannot take seed back into stock or resell it, and we cannot offer refunds on a change of mind, on germination results, or on seeds that have been opened.

If something is wrong with your order

an item is missing from your parcel,
you received a variety you did not order, or
the packets arrived damaged in transit.

Please include your order number and a photograph of what you received. Where we have made a mistake, we will put it right — we will send the correct item or refund that item.

Our seed warranty

We warrant that the seed we sell conforms to the label description. We make no other warranties, expressed or implied. Our liability for breach of any warranty is limited to the purchase price of the seeds concerned.

Germination depends on soil, water, temperature and handling of the seeds. Those are outside our control, so we cannot make any guarantees.

Orders that have not shipped

If you need to change an order, email us before it ships and we will do what we can. Once an order has been dispatched it cannot be changed.